Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From registration to wagering math, security checks, and financial operations, every step is broken down with practical details. You’ll learn exactly how to verify your account, meet the playthrough requirements, and choose the fastest payout option. By the end, you’ll be handling your cashouts like a seasoned player.
Getting Ready
- Create a strong password containing at least 12 characters, mixing uppercase, lowercase, digits, and symbols.
- Have your ID document handy — a passport or driving license works best. Also a proof of address (utility bill or bank statement) from the last three months.
- Choose your deposit method before you even register. That way you know which withdrawal option you’ll be using later.
- Check your local tax rules — since Bitstarz Casino operates under a Curacao license, winnings may be subject to local income tax. Treat it as a user tip, not legal advice.
- Prepare a dedicated email address for casino correspondence, and keep it separate from your personal spam-prone inbox.
- If you plan to use a mobile device, note that the platform is a mobile-optimized website and PWA — you can launch it directly from your browser without app store downloads.
Registration
- Visit the official site — you will find bitstarz.cn.com at the top right corner labeled “Sign Up”. Click it to open the registration form.
- Fill in your email, create a username, and set a strong password. Use the same details you prepared.
- Select your preferred currency. This matters because your bonus wagering calculations depend on the currency.
- Agree to the terms and conditions after reading them briefly, then confirm you are over 18.
- Submit the form and check your inbox for a validation email. Click the link inside to activate your account.
- Log in for the first time and go to the profile section to complete your personal details — full name, date of birth, and address. This speeds up the KYC process later.
Wagering Calculation
Understanding the wagering requirement is vital before you claim any bitstarz bonus. Let’s say you deposit €500 and receive a 100% matched bonus, giving you €1,000 in total bonus funds. If the playthrough is 35x on the bonus amount, the math looks like this:
Bonus amount = €500. Wagering requirement = 35 × €500 = €17,500. You must wager €17,500 in total before you can withdraw any winnings from the bonus.
But note: many slots contribute 100% towards this requirement, while table games might contribute only 5% or 10%. If you play a game that contributes 10%, you would need to wager ten times more to reach the same progress. The formula remains: Required turnover = (Bonus amount × Wager multiplier) / Game contribution percentage.
Always check the bonus terms for max bet limits while wagering. Betting over the limit may void the bonus. Keep a spreadsheet or use the in-casino progress bar to track your turnover.
Security
Bitstarz casino takes security seriously. Every session is protected with SSL encryption, so your personal and financial data stays private. Enable two-factor authentication (2FA) in your account settings — it adds an extra layer against unauthorized access.
Important: Never share your password or one-time codes with anyone. Support staff will never ask for them. When contacting support, verify the email address — look for the official domain, not lookalike domains.
For payments, only use your own verified cards or e-wallets. If you use a shared device, always log out after each session. Enable withdrawal address whitelisting if available — this prevents any third party from changing your payout details.
Financial Operations
Deposits at Bitstarz casino are instant for most methods, including cards, e-wallets, and cryptocurrencies. The minimum deposit is typically €10 or equivalent. Withdrawals, on the other hand, take longer due to processing and verification time.
Withdrawal processing time is usually up to 24 hours for pending status. Once approved, the payout speed depends on your chosen method. E-wallets like Skrill and Neteller often reach you within a few hours, while bank transfers can take up to 5 business days. Cryptocurrencies are usually fast — within one hour, as block confirmations allow.
Always upload your KYC documents before requesting your first withdrawal. This includes a photo ID and proof of address. If any document is unclear or outdated, the casino will request a re-upload, which delays your payout. Use clear scans or photos with all four corners visible.
Note: If you have an active bonus, your withdrawal will be blocked until the wagering requirement is met. You can cancel a pending withdrawal if you change your mind, but the refund may take time to return to your balance.
Support Guide
In case you run into issues, here are five common scenarios and how to resolve them:
- Verification delay: If your withdrawal is stuck in “pending” for more than 24 hours, contact live chat with your account email and a reference number. They will expedite the review.
- Bonus not credited: Double-check that you entered the bonus code bitstarz during deposit. If not, contact support immediately — they may apply it retroactively within a short window.
- Game contribution confusion: Ask support for the full list of games that contribute 100% to wagering. Some providers are excluded entirely, so it’s better to clarify before you play.
- Lost deposit: If your money left your bank but didn’t arrive in the casino, provide the transaction hash or reference. Support will track it via the payment provider.
- Withdrawal rejected: If your withdrawal is rejected, check your KYC status. Perhaps your ID expired or your account still has a bonus. Open a ticket to get specific reasons.
Common Questions
What is the minimum withdrawal amount?
The minimum withdrawal at Bitstarz is typically €20, but this may vary depending on the payment method. For example, crypto withdrawals might have a different limit in fiat equivalent.
How long does a withdrawal take?
Once you request a withdrawal, it enters a pending state for up to 24 hours. After approval, e-wallets take around 2-4 hours, cryptocurrencies up to 1 hour, and bank transfers 3-5 business days.
Can I cancel a withdrawal?
Yes, while the withdrawal is still pending, you can cancel it from the banking section. The funds will return to your casino balance, and you can play again.
Do I need to verify my identity before the first withdrawal?
Yes, that’s mandatory. The casino will ask for KYC documents before approving any withdrawal, so it’s wise to upload them right after registration to avoid delays.
Are there fees for withdrawals?
Generally, Bitstarz Casino does not charge processing fees, but your payment provider might. Check with your e-wallet or bank for incoming transfer fees.
What happens if I win with a bonus?
Your winnings are subject to the bonus wagering requirement. Only after you meet the playthrough can you convert them to real cash.
Good to Know
Here’s a quick comparison of deposit vs withdrawal speeds at Bitstarz Casino:
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours |
| Credit/Debit Cards | Instant | 1–3 business days |
| Cryptocurrencies | Instant (after confirmations) | Up to 1 hour |
| Bank Transfer | 3–5 business days | 3–7 business days |
Deposits are always faster than withdrawals, which is standard in the industry. For the quickest cashouts, opt for crypto or e-wallets. Just ensure your account is fully verified in advance.
This guide has walked you through every stage of the withdrawal journey. Remember to stay organized with your documents, calculate your wagering requirements correctly, and always prioritize security. With these tactics, you’ll pass the test and enjoy your payouts with confidence.